Orders are non-refundable and non-returnable, except in the event of an error in quantity or incorrect item is shipped. Buyer is to report issues immediately upon receipt of the order via email to ops@newtimeunlimited.com or telephone 800.787.6980. All claims must be filed within 5 days of shipment receipt. New Time Unlimited strives to be as accurate as possible with all product descriptions, images, etc. We cannot, however, guarantee that descriptions or other content of this site are always 100% accurate or free from error. If a price is listed incorrectly due to typographical error or error in pricing, we reserve the right to refuse or cancel any orders placed for said product. We shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card has been charged. If your credit card has been charged for an order that is canceled, we shall immediately issue a full credit to your account.